Discovery & conversation design.
We map your customer journey, organise the information your assistant needs, and design the questions, answers and handoff rules around a clear business goal.
Your requirements A scoped solution
UCHAT.AU SERVICE PROVIDERYour chatbot project.
Your chatbot project.
Built with you.
We help businesses plan, build and launch chatbot solutions for lead generation and customer support. From conversation design to team handover, we turn your requirements into a working service.
Built around your needs From planning to handover
A journey we can build for you. Example flow
Your customer assistantReady for the next conversation
A LITTLE LESS BACK-AND-FORTH
Hi! Can you help with our customer enquiries?
Absolutely. Tell me a little about your business. What would you like to do?
Capture more leads 🙌
Great! Let’s get you to the right person.
One conversation. A clear next step.
From conversation to connectionQualify lead Assign to your team
Built around your workflow ILLUSTRATIVE PREVIEW
Meet your customers where they already are.
WhatsApp Instagram Messenger Website chat SMS
WHAT WE HELP YOU DELIVERA service built around
A service built around
your business.
We bring together the conversation, the setup and the people who will use it. Project scope and responsibilities are agreed before implementation.
Build, connect
and test.
We configure the agreed chatbot flows and channel connections, assess integration needs, and test the journey with your team before launch.
Team handover
& ongoing improvement.
We explain how to manage conversations and maintain the setup. Follow-up reviews, content updates and support can be included in an agreed service scope.
A CLEAR PROCESS, SHARED WITH YOUR TEAM
See what to prepare From your brief to a working solution.
Agree the goal and scope.
We review your current enquiries, channels and tools, then agree priorities, deliverables and what success should look like.
Build and test with your team.
We turn the agreed journey into a configured solution, test realistic enquiries and refine the experience before you approve launch.
Launch with a clear handover.
We walk your team through the workflow and responsibilities. Any ongoing support, review schedule and changes are defined in your service agreement.
SOLUTIONS FOR REAL BUSINESS NEEDSBetter enquiries.
Better enquiries.
Less manual follow-up.
We shape the service around the conversations your business needs to handle.
Plan a solutionFor online stores
We design product enquiry and guided shopping flows, with a clear route to your customer service team.
For service businesses
We build enquiry qualification, quote-request and booking journeys around how your team works.
For creators & marketers
We plan campaign-to-conversation journeys and lead handoffs, with the channel permissions and follow-up process checked first.
THE CONVERSATION STARTERIdeas for your
Explore the blog Ideas for your
next project.
Chatbot lead generation: build a conversation that earns the next step.
A practical playbook for turning visitor questions into useful, qualified enquiries.
Read the story
Ask less. Learn more: lead qualification questions that feel human.
Choose questions that help your team act, without turning a conversation into an interrogation.
Read the story
Turn website visits into enquiries with a helpful chat flow.
Match the conversation to the page, answer first, and make the next action easy.
Read the storyGOOD QUESTIONSLet’s clear
Let’s clear
a few things up.
What does uchat.bot do?+
uchat.bot is a service provider for uchat.au and an official UChat partner. We help businesses plan, implement and improve chatbot and customer automation solutions. Our client workspace is available at app.uchat.bot.
Will we need to build the chatbot ourselves?+
We handle the implementation included in your project scope. Your team provides business information, required account access and feedback, and approves the solution before launch.
What happens after launch?+
We agree the handover and responsibilities with you. Ongoing support, workflow changes and performance reviews can be scoped separately or included in the service agreement.
Can you work with our existing channels and tools?+
We assess the channels and integrations your project needs before confirming the scope. Availability depends on the connected accounts, provider permissions and technical requirements.
How are project and ongoing costs handled?+
Costs depend on the agreed deliverables, channels, integrations and support scope. The proposal should distinguish implementation services, ongoing services and any platform or third-party usage charges.
A clear brief.
A better starting point.
Explore our services Tell us which enquiries take time, where customers contact you and what you want to improve. These are the starting points for defining your project scope.